Shipping Information

Thank you for choosing to shop with us. We understand that receiving your carefully selected items in perfect condition is the final and most important step of your shopping experience. We are committed to handling your order with the utmost care to ensure it arrives safely and efficiently. This guide outlines our shipping processes, policies, and what you can expect after placing your order.

Order Processing

Once you have completed your purchase, our dedicated fulfillment team begins preparing your order. We take great pride in the quality of our merchandise; therefore, each item is subject to a thorough quality control inspection before it is carefully wrapped and packed.

We strive to process all orders promptly. Standard processing times typically range from one to two business days. Please note that orders placed on weekends or recognized holidays will begin processing on the next business day. During peak seasonal periods or high-volume sales events, processing may take slightly longer, and we appreciate your patience as we ensure every package meets our high standards.

Packaging

The products we offer are known for their distinctive beauty and enduring quality. To preserve their condition during transit, we utilize high-quality packaging materials. Each piece is securely wrapped to prevent movement and impact. For fragile or high-value items, additional protective measures are taken to ensure they arrive in the same pristine condition as when they left our facility.

Shipping Carriers and Destinations

To provide reliable and efficient service, we partner with reputable national and international carriers. At this time, we primarily ship to addresses within the continental United States. We are also pleased to accommodate shipments to Alaska, Hawaii, and select international destinations.

When your order is ready to leave our warehouse, you will receive a shipping confirmation email containing tracking information. This allows you to monitor your package’s journey and anticipate its arrival. We recommend reviewing the tracking details carefully, as carriers may provide options for delivery instructions or hold-for-pickup services depending on your location.

Delivery

Delivery is performed by our carrier partners during standard business hours. We recommend using a secure shipping address where someone is available to receive the package, as we are unable to take responsibility for lost or stolen items after the carrier confirms successful delivery.

If you are shipping to a workplace or requiring a signature upon delivery, we encourage you to note this in your order when possible. For certain high-value orders, a signature may be automatically required to ensure the package is delivered safely and directly to you.

International Shipping

For our valued international customers, we are happy to extend our shipping services across borders. Please be aware that international shipments may be subject to customs clearance procedures in the destination country.

Customs duties, taxes, and brokerage fees are determined by the local customs authority and are the responsibility of the recipient. These charges are not included in the purchase price or shipping cost paid at checkout. Since customs policies vary widely by country, we encourage you to contact your local customs office for more information regarding potential fees prior to placing your order. Please note that we are unable to declare merchandise at a lower value or mark items as “gifts” to circumvent customs fees, as this is a violation of international trade regulations.

Order Tracking and Changes

Once your order has shipped, you will receive a tracking number via email. We ask that you allow a few hours for the tracking information to update on the carrier’s system.

If you need to make changes to your shipping address or order details, please contact our customer care team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes can be made once the fulfillment process has begun.

Undeliverable Packages and Refused Shipments

In the event that a package is returned to us due to an incorrect address provided at checkout, multiple failed delivery attempts, or refusal of the shipment, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for reshipment.

Care and Consideration

We believe that the items you are purchasing are more than just tableware—they are pieces meant to be cherished for years to come. Our shipping policy is designed to reflect the care and quality inherent in the products we offer. From the moment you click “order” to the moment you unbox your new pieces, our goal is to provide a seamless and worry-free experience.

Should you have any questions regarding the shipping of your order or need further assistance, our support team is always available to help. We thank you for your business and look forward to providing you with a delightful experience from start to finish.